Last Updated: Friday, 28 August 2026

StayWorld Bookings (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile apps, and related services (together, the “Platform”).

By using StayWorld Bookings, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide During Registration

When you create an account, we collect basic information:

• Required: Full name, email address
• Authentication: Google Sign-In or email sign-in (used for secure authentication and account access)

1.2 Content You Create

• Property content: Property listings, bookings, and reviews
• Listing content: Listings, bookings, and reviews when you post or book on the Platform

1.3 Information Collected Automatically

• Device and browser information: Device type, operating system, browser, and unique identifiers where applicable
• Usage data: Features used, time spent on the Platform, and interaction patterns

1.4 Location Access (Optional)

With your explicit permission, StayWorld Bookings may access your location for location-based features.

• Purpose: To show nearby listings relevant to your area
• Precision: We only use approximate location (city or region level), not precise GPS coordinates unless you allow it for a specific feature
• Storage: Location data is not stored permanently and is only used during active sessions
• Control: You can deny or revoke this permission in your browser or device settings

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide services: To operate, maintain, and improve listings, bookings, and account features
• Account management: To create and manage your account
• Communication: To send booking-related notifications and updates
• Personalization: To provide recommendations based on your preferences
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Analytics: To understand how users interact with the Platform and improve our services
• Support: To respond to your inquiries and provide customer support

3. How We Process Your Data

We process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Service delivery: Processing is necessary for providing the Platform to you
• Legitimate interests: Processing is necessary for our legitimate interests, such as improving the Platform and ensuring security

4. Data Sharing and Disclosure

4.1 We May Share Your Information With:

• Other users: Your business listings are visible to other users as per your privacy settings
• Service providers: Third-party vendors who assist us in hosting and maintaining the Platform
• Business partners: When you interact with businesses on the Platform, they receive information necessary for the transaction
• Legal authorities: When required by law, court order, or to protect our rights and safety

5. Data Retention

• Account data: Retained as long as your account is active or as needed to provide you access
• Deleted accounts: When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or operational purposes
• Anonymized data: We may retain anonymized, aggregated data for analytics purposes

6. Your Rights

You have the following rights regarding your personal data:

• Right to access: Request a copy of your personal data we hold
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to processing of your data for certain purposes
• Right to withdraw consent: Withdraw your consent at any time where processing is based on consent

To exercise these rights, please contact us at support@stayworld.app or use the “Delete Account” features in your account settings on the web or mobile app.

7. Children's Privacy

StayWorld Bookings is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13.

If you are between 13 and 18 years old, you must have parental or guardian consent to use the Platform.

Parents or guardians who believe their child has provided us with personal data should contact us at support@stayworld.app.

8. Data Breach Notification

In the event of a data breach that affects your personal data, we will notify you promptly.

Notification will include the nature of the breach, likely consequences, and measures taken to address it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on the Platform
• Updating the “Last Updated” date
• Sending a notification for significant changes

Your continued use of StayWorld Bookings after changes are posted constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@stayworld.app
• Phone: +256727182720
• Contact support